Parts Replacement

[jabbathehut]

Does anyone know if Mega is still offering parts replacements? I emailed them three weeks ago and they responded in just a few days. However, they said my request was too big so I sent them another email with a much smaller request but they haven't resounded back and that was two weeks ago. Does anyone know what's up??

[Muto112]

Im having the same problem. It could be maybe delay by the Covid 19?

[jabbathehut]

That's what I'm thinking.

[81Ceta_Deta]

Maybe because they're based in Canada and most of their employees aren't there to ship things out?

[GreenSpartan082]

Same I’ve been waiting on a order from February 22nd. I dunno if it’s just not going through or it’s been held up.

[Yan_MCX]

Our customer service department is still taking requests but there are delays in shipments due to the current situation. There's probably also going to be a backlog once shipment resumes, so everyone will have to be patient.

Aside from shipments taking longer, the procedure to order replacement parts is the same as usual.

[jabbathehut]

Does that mean the request part shouldn't take long? Or does it mean that everything's being delayed?

[Yan_MCX]

The requests are being processed normally, but shipping out the replacement parts to consumers is being delayed. So, yes, it will take longer for you to receive it.

[jabbathehut]

I sent mega a couple of emails a while ago and am still waiting for a response. Should I try another Email?

[TheMatManiac]

i sent a few requests but know they are behind on things and being patience especially with one big set needing the piece to finish/complete